Tag Archives: Maserati
The question often comes up of whether we’ve ever seen a store with perfect warranty compliance. Of course, the answer is no, but some have come close.
We’ve always heard and quoted that human error accounts for 5% of compliance errors and our experience in audits tends to support that percentage.
When you consider the number of […]
Warranty Matters was selected by Maserati North America today to conduct a series of dealer-level warranty compliance audits throughout 2008 in the North American market. Company president, David Henson, worked closely with MNA staff to develop a viable Cost Per Vehicle Serviced analysis that will become the basis for future reviews.
Warranty Matters has enjoyed a close […]