Tag Archives: jaguar

Perfect Compliance?

The question often comes up of whether we’ve ever seen a store with perfect warranty compliance.  Of course, the answer is no, but some have come close.
We’ve always heard and quoted that human error accounts for 5% of compliance errors and our experience in audits tends to support that percentage. 
When you consider the number of […]

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Warranty Matters Named Outsourced Audit Firm for Jaguar Land Rover

Warranty Matters has been retained by Jaguar Land Rover North America to conduct “high profile” warranty compliance audits throughout 2008 and 2009. Company president, David Henson, will work directly with JLRNA’s audit department and bring expertise of retail operations to the process.
Mr. Henson will also consult with JLRNA’s staff regarding Policy & Procedure updates and […]

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