Tag Archives: Goodwill repairs
Should Goodwill be included in Cost Per VIN Serviced (CPVS) calculations? Warranty Matters received a call from Consumer Reports magazine several years back. Their question was simple: Do manufacturers pressure dealers NOT to perform Goodwill (or After-Warranty-Adjustments) on vehicles?
I was surprised to find the reporter assigned to this story so well-versed in one of the […]
Quite honestly, we expect most of you will find this to be an unpleasant article to read. In fact, we stumbled on some of the initial information some months ago while researching an entirely different matter. The information here is not focused towards GM, but rather all manufactures and all dealerships.
We, by no means, are […]