Tag Archives: GM

Retaining Bulletins

I’ve fielded a number of calls lately asking whether or not copies of bulletins should be retained with the repair order.
Although there isn’t a specific requirement we can find in the P&P, we strongly urge clients to retain a copy.
As you know, bulletins are constantly updated to reflect revised diagnostic or repair procedures.  Perhaps by […]

Posted in Training | Tagged , , , , | Comments Off on Retaining Bulletins

Claim Coding Wars

Most of our readers and clients are fairly certain their warranty compliance is acceptable, if not stellar.  In most cases, an independent review would probably bear that out, but warranty rules can be a virtual minefield.
Let’s take add-ons for instance, we’ve often addressed claim coding and how unrelated failures found in the shop are considered […]

Posted in Training | Tagged , , , , , , , , | Leave a comment