Tag Archives: CPVS

CPVS & Goodwill

Should Goodwill be included in Cost Per VIN Serviced (CPVS) calculations? Warranty Matters received a call from Consumer Reports magazine several years back. Their question was simple: Do manufacturers pressure dealers NOT to perform Goodwill (or After-Warranty-Adjustments) on vehicles?
I was surprised to find the reporter assigned to this story so well-versed in one of the […]

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