Warranty Matters is happy to announce the latest Audit Awareness & Appeal Seminar

How to avoid, prepare for and appeal a manufacturer’s warranty audit.

What the factory doesn’t want you to know!

This one-of-a-kind Seminar is being presented by one of the most highly-respected professionals in the in automotive industry. David has more than 36 years’ experience with warranty administration and audit proceedings and will address issues that offer dealers a unique insight into the inner workings of a corporate warranty audit.

Presented in an interactive format and addressing audits of all types and all manufacturers, you will learn the tips and tricks that can literally save your dealership tens of thousands of dollars in a corporate warranty audit.

These one-day seminars address:
• What Triggers an Audit
• The Two-Headed Monster
• Avoiding the Iceman
• So, You’re Going to be Audited Anyway?
• Pre-Audit Checklist
• What You Can Expect – The Opening Meeting
• Different Audit Types
• The Audit Process
• Chargeback Categories
• Reacting to the “F” Word
• The Closing Meeting
• It’s Finally Over – Or is it?
• Post-Audit Procedures
• The Appeal Process
• Appeal Strategy

This Seminar format is ideal for All Vehicle Lines:
• Dealer Principals
• Service Directors
• Advanced Warranty Administrators
• Corporate Comptrollers
• Dealership Attorneys

Sorry, no Media or Factory Personnel Allowed

Click here for registration form (Must be faxed in)

Contact Us for more information