Service Department Operation Guide – $39.95
Available only on Compact Disk
Not a Policy & Procedure Manual, but an affordable option for dealerships to establish “common-sense” guidelines and policies for the Service Department.
This Guide addresses the day-to-day tribulations encountered in a typical Service Department and can be quickly customized to fit any situation or dealership.
This Guide addresses the following areas:
- Customer Handling Guidelines
- Avoiding Disputes With The Customer
- Work Flow / Dispatch
- Warranty Process Rules & Regulations
- Attendance Requirements
- Dress / Appearance Guidelines
- Internet / Computer Usage
- Shop Safety
This guide is sent to you on compact disk in Microsoft Word® format and can be customized to your dealership in a matter of minutes.
To order your copy of the Service Department Operation Guide on Compact Disk for only $39.95 each, fill out our online order form.