Complaint/Cause Codes

GWM Complaint Codes

MISCELLANEOUS
0000 CONVERTED CLAIM
0021 MAINTENANCE
0090 NO CUSTOMER COMPLAINT-OTHER
DRIVABILITY
0121 DRIVABILITY-RESPONSIVENESS
0122 DRIVABILITY-HANDLING
0123 DRIVABILITY-STEERING
0124 DRIVABILITY-BRAKES
0125 DRIVABILITY-TIRES
0126 DRIVABILITY-NOISE
0127 DRIVABILITY-VIBRATION
0190 DRIVABILITY-OTHER ISSUE
AUDIO/ENTERTAINMENT/NAVIGATION
0221 AUDIO/ENTERTAINMENT/NAV-AUDIO
0222 AUDIO/ENTERTAINMENT/NAV-VIDEO
0223 AUDIO/ENTERTAINMENT/NAV-COMMUNICATION
0224 AUDIO/ENTERTAINMENT/NAV-NAVIGATION
0290 AUDIO/ENTERTAINMENT/NAV-OTHER ISSUE
ENGINE/FUEL/EXHAUST
0321 CHECK ENGINE LIGHT
0322 ENGINE PERORMANCE
0323 ENGINE NOISE
0324 EXCESSIVE FUEL CONSUMPTION
0325 EXCESSIVE OIL CONSUMPTION
0326 ENGINE/FUEL/EXHAUST-EXHAUST
0327 ENGINE/FUEL/EXHAUST-FLUID LEAK
0390 ENGINE/FUEL/EXHAUST-OTHER ISSUE
TRANSMISSION
0341 TRANSMISSION PERFORMANCE
0342 TRANSMISSION SHIFTING ISSUE
0343 TRANSMISSION NOISE
0344 TRANSMISSION FLUID LEAK
0395 TRANSMISSION-OTHER ISSUE
EXTERIOR
0421 EXTERIOR-FIT/FINISH
0422 EXTERIOR-CLOSURES
0423 EXTERIOR-WIPERS
0424 EXTERIOR-GLASS
0490 EXTERIOR-OTHER ISSUE
FEATURES/CONTROLS/DISPLAYS
0521 ODOMETER ISSUE
0522 MIRRORS
0523 LIGHTS
0524 LOCKS/KEYS/KEYLESS REMOTE
0525 SUN/MOON/CONVERTIBLE ROOF
0590 FEATURES/CONTROLS/DISPLAYS-OTHER ISSUE
0621 GAGES/WARNING LIGHTS (OTHER THAN CHECK ENGINE LIGHT)
HEATING/VENTILATION/AIR CONDITIONING
0721 DEFROSTER PERFORMANCE
0722 A/C PERFORMANCE
0723 HEATER PERFORMANCE
0724 HVAC LEAKS
0790 HVAC-OTHER ISSUE
INTERIOR
0821 INSTRUMENT/DASH PANEL
0822 CONSOLE
0823 CARPET/FLOOR MATS
0824 WATER LEAKS
0825 WIND NOISE
0890 INTERIOR-OTHER ISSUE
0921 SEATS
Transactions will reject in GWM if the Complaint Code is incompatible with the Labor Operation!

GWM Cause Codes

EXTERIOR SURFACE
1011 ALIGNMENT/ADJUSTMENT
1013 BENT
1015 BLEMISH
1017 BROKEN
1019 CORROSION
1021 DAMAGED/CRACKED
1023 FOREIGN MATERIAL
1025 LOOSE
1027 MISSING
1029 OFF COLOR
1031 POOR FIT
1033 FINISH/MACHINING
1035 POOR REPAIR
1037 RIP/TORN
1039 ROUGH/FINISH COMES OFF
1041 SAGS
1043 SNAG
1045 STAINED/SOILED
1047 THIN PAINT
1049 WARPED/WAVY/WRINKLED
1051 WORN/STRIPPED
1053 WRONG PART
INTERIOR SURFACE
2011 ALIGNMENT/ADJUSTMENT
2013 BENT
2015 BLEMISH
2017 BROKEN
2019 CORROSION
2021 DAMAGED/CRACKED
2023 FOREIGN MATERIAL
2025 LOOSE
2027 MISSING
2029 OFF COLOR
2031 POOR FIT
2033 POOR METAL FINISH
2035 POOR REPAIR
2037 RIP/TORN
2039 ROUGH/FINISH COMES OFF
2041 SAGS
2043 SNAG
2045 STAINED/SOILED
2047 THIN PAINT
2049 WARPED/WAVY/WRINKLED
2051 WORN/STRIPPED
2053 WRONG PART
ROTATING PART
3011 ALIGNMENT/ADJUSTMENT
3017 BROKEN
3019 CORROSION
3021 DAMAGED/CRACKED
3023 FOREIGN MATERIAL
3025 LOOSE
3027 MISSING
3031 POOR FIT
3049 WARPED/WAVY/WRINKLED
3051 WORN/STRIPPED
3053 WRONG PART
3063 NOISE DURING OPERATION
3065 CHATTERING
3067 NOISE/FOREIGN PART
3069 VIBRATES
3071 OUT OF BALANCE
3073 SEIZED/BINDS/STICKS
GASKET/SEAL/HOSE/WELD
4011 ALIGNMENT/ADJUSTMENT
4017 BROKEN
4019 CORROSION
4021 DAMAGED/CRACKED
4023 FOREIGN MATERIAL
4025 LOOSE
4027 MISSING
4031 POOR FIT
4049 WARPED/WAVY/WRINKLED
4051 WORN/STRIPPED
4053 WRONG PART
4061 LEAKS
4063 NOISE DURING OPERATION
4065 CHATTERING
4067 NOISE/FOREIGN PART
4069 VIBRATES
FASTENERS
5011 ALIGNMENT/ADJUSTMENT
5017 BROKEN
5019 CORROSION
5021 DAMAGED/CRACKED
5023 FOREIGN MATERIAL
5025 LOOSE
5027 MISSING
5031 POOR FIT
5049 WARPED/WAVY/WRINKLED
5051 WORN/STRIPPED
5053 WRONG PART
5069 VIBRATES
MODULE/COMPONENT
6011 ALIGNMENT/ADJUSTMENT
6017 BROKEN
6019 CORROSION
6021 DAMAGED/CRACKED
6023 FOREIGN MATERIAL
6025 LOOSE
6027 MISSING
6031 POOR FIT
6033 POOR METAL FINISH
6049 WARPED/WAVY/WRINKLED
6051 WORN/STRIPPED
6053 WRONG PART
6061 LEAKS
6063 NOISE DURING OPERATION
6065 CHATTERING
6067 NOISE/FOREIGN PART
6069 VIBRATES
6071 OUT OF BALANCE
6571 DISCHARGE
6573 NO COMMUNICATION
6579 SHORTED
6581 REGISTERS INCORRECTLY
6583 POOR CONTACT
6585 PIN PUSHED THROUGH
6589 INCORRECT VERSION
WIRING/ELECTRICAL/SENSORS
7019 CORROSION
7023 FOREIGN MATERIAL
7071 DISCHARGE
7073 NO COMMUNICATION
7075 ROUTING
7077 SEIZED/BINDS/STICKS
7079 SHORTED
7081 REGISTERS INCORRECTLY
7083 POOR CONTACT
7085 PIN PUSHED THROUGH
7087 NOT CLIPPED
OTHER
9090 FIELD ACTION/BULLETIN
9094 NO TROUBLE FOUND
9096 ADJUSTED/REPROGRAM
9099 NOT DUPLICATED
9998 NTF TEST

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