Publications

Publications Only Sold to US Clients

Warranty Instruction & Reference Manual, GM Edition – $349.00

The most up-to-date GM warranty manual available anywhere!

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Read an excerpt from the Warranty Instruction & Reference Manual – GM Edition

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Warranty Matters Newsletter – GM Edition
$159.95/12, $289.95/24

Published 12 times annually

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If you would like to become a full-time subscriber and receive monthly hard-copy mailings of the newsletter, along with full access to the “Subscribers Only” section of this website, use our online Order Form.


Audit Awareness & Appeal Guide – $139.95

How to avoid, prepare for and appeal a manufacturer’s warranty audit.

—What the factory doesn’t want you to know—

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Read an excerpt from the Audit Awareness & Appeal Guide

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Service Department Operation Guide – $39.95

Available only on Compact Disk

Not a Policy & Procedure Manual, but an affordable option for dealerships to establish “common-sense” guidelines and policies for the Service Department.

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