Monthly Archives: February 2011
Should Goodwill be included in Cost Per VIN Serviced (CPVS) calculations? Warranty Matters received a call from Consumer Reports magazine several years back. Their question was simple: Do manufacturers pressure dealers NOT to perform Goodwill (or After-Warranty-Adjustments) on vehicles?
I was surprised to find the reporter assigned to this story so well-versed in one of the […]
If you have been entered into Ford’s Warranty Counseling Process, we can help. Make no mistake, this is a serious matter. As you may know, this multi-step process begins as follows:
Step 1: Dealer Self-Review – Dealership is allowed to self-review warranty issues and compliance from a computer generated list of claims. Although Ford suggests “two […]